+923000244449 B2B & B2C Call Center Solution Provider For Nearly a Decade. info@swifttechbpo.com
    Your time is valuable. Delegating vital but time-consuming back-office tasks to Horatio frees you up to focus on growing your business.

    Whether it’s data entry, invoice processing, image retouching, or everyday admin tasks, Horatio assembles the perfect back-office team to meet your needs and regularly updates you on valuable customer feedback. Our dedicated associates will become an integral part of your business.

    Letting us tend to the routine but fundamental tasks removes the hassle of adding to your workforce, reduces staff overhead, and optimizes your time. In other words, do what you do best, Hire Horatio for the rest.


Real Estate Virtual Assistant

SwiftTech BPO has been providing remote assistance to several Real Estate Companies in the US for over 5 years. We have helped our clients make millions by generating leads and closing deals successfully. We have divided our services in the following categories. Hourly rate for each category is different. Please don't hesitate to get in touch with us today to get quotes.
We offer discounts on multiple hiring.

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E-mail & Chat Support

internet as we all know has become a standard mode of communication among individuals and businesses. Hence, the significance of email support continues to grow among organizations. Email has now become an important means of data transmission and customer relationship management. Resultantly, many of the companies are outsourcing their non-voice call center needs, including Email support service. Email support can be offered for technical and non-technical products and services. Increasingly, Web sites offer a combination of e-support types. As a rule, a Web site guides customers toward static information first, then toward the interactive self-help options if that doesn’t meet their needs, and toward live interaction support only if the first two options don’t satisfy them.

Answering your customer’s email queries promptly and efficiently, increases customer satisfaction. Customer feedback is an invaluable tool for any business. This feedback allows you to determine:

  • – What products and services you need to provide
  • – Who to target
  • – What the market is willing to pay

Email in particular, provides your customers with a unique opportunity to give honest feedback. Unlike face-to-face interaction where people can be shy about voicing their true feelings, email allows them to get right to the point. By using email as a feedback tool you can adapt to what the market wants and improve your business.

Live chat is employed by web hosts for customer support. This service works on their website directly with instant responses from a support agent. It helps you engage directly with your customers and be available for them to contact you in real-time. Customers don’t need to look for assistance on the phone, email or social media. Added convenience is what helps build strong relationships with your customers since the availability of help and the speed at which this help is delivered are often the two most cited reasons people say they had an enjoyable experience with a company.

Chat support will help your business focus on the needs of your customers and the experience they are having with your business. It is one method of enchanting a customer by delivering as much value to their experience with your business and its offerings. It can help foster long-term relationships with your customers because it shows your company truly cares about your customer’s input and happiness.The speed and effectiveness of this service is what makes the customers happy and satisfied with your company.

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Acquisition Specialist

If you want more than just a cold caller, try one of our Acquisition Specialists. You will be amazed to see how much that person can help you close the deals. He/She will make ball-park offers to the sellers, gather all the tiny details about the property and will not rest until the contract has been signed.

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Transaction Coordinator

A transaction coordinator can help you manage all the paperwork related to the closing.

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Customer Care

Making the customer feel that a product or service has met his expectations, is what customer services is all about! According to Turban et al. “Customer service is a series of activities designed to enhance the level of customer satisfaction.” Customer service is being friendly and helpful to the customers. It is helping customers satisfy the need that brought them into the store. Providing good customer service also means that customers have fewer complaints. Dealing with complaints can be costly. Customer service is very important as it does more than simply provide a means to drive sales.

Good customer service feeds directly into strategies for improved business performance and business growth. Just getting people in the door isn’t enough to run a successful business; you need loyal, returning customers as well. It is not possible to please everybody all of the time, but good customer service maximizes the proportion of customers who are satisfied and happy with their transaction. These people will come back, and more importantly, they will spread the good word about your business. Any business that listens to a customer’s feedback, complaints and suggestions is off to a great start. Acting upon these complaints and suggestions in a timely manner will also help show your customers you care about their issues with your products or services.

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Inbound Calls

Calls made by the customers to the call centers or contact centers are known as inbound calls. The call center agents are trained how to respond to the calls. For example, it could be for technical help, or regarding information about products or services. Targeted content is created, that answers customer’s basic questions and needs, and that content is shared with the customer far and wide. The Inbound Calls Services is all about providing remarkable content to the users, whether they be visitors, leads, or existing customers. Just because someone has already written you a check doesn’t mean you can forget about them.

You can get a call from your customer at any time and it is required that you attend them in a cordial manner whenever they do so. Customer satisfaction is one of the most desired things for every organization and they really want to achieve it through whatever means necessary. Hiring people for answering the calls made by your customers can go a long way in achieving customer satisfaction for your business. When customers get proper response and support from a company, they develop trust for that brand and stay loyal to it.

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Outbound Calls

The outgoing calls made by the call center agents to the prospective or existing customers are known as the outbound calls. The call center agents have to memorize an outbound script. They work with a company’s established customer base. They make calls to customers who have questions or concerns related to their purchase experience or product use.

Outbound Calls Services brings a voice to your product or service that is genuine, knowledgeable and compelling and it is one of the most effective ways to motivate buyers to take action. The human voice brings an element of sincerity that cannot be sufficiently conveyed through “static” marketing mediums. The outbound calling can provide your customers with additional information on existing products and services, as well as bill payment reminders. You can even use an outbound call center for fundraising calls. Customer care is very important to your business’ success and future growth because outbound calls from a center widen your customer base through lead generation, research, and product promotion.

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Cold Caller

Get in touch with us today to hire a cold calling ninja. The experienced cold caller will call your leads (You must provide your own dialer) and start setting up solid appointments for you.

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Feedbacks from our AMAZING CLIENTS


Daisy G.


Devon O.

Strongarm Leads

Gary Z.

Minos Properties

Jamie A.

Welcome Home Equities

Patricia M.

Great Housing Solutions

Rosa R

Watermelon Warehouse


There are many reasons why some of the fastest growing companies choose Horatio to increase customer satisfaction, brand loyalty, and profits. Let’s take a look.

Seamless integration with your team

Your hand-picked team will stay true to your brand culture and values. As one client said, “I don’t think of them as a separate company.”

Nearshore and English-proficient

Our fantastic agents are bilingual and experts in your niche. So not only do they know your culture and your language, but they’re fluent in your lingo.

Your agents are only yours

Your Swift Tech team won’t be juggling you with other clients. They’re exclusively yours and 100% invested in your company. Less sharing, more caring.

Low staff turnover

We invest in our people. They’re our greatest asset. As a result, they stay with us, which means you’ll be working alongside familiar, friendly faces.

Your perfect match

Selecting your team isn’t random. We match you with agents who share your brand values. So it’s less of a blind date and more of a perfect match.




Fastest on-boarding in the industry

In no time, we’ll give you a team of dedicated agents that understand your customers, brand voice, and procedures.

Omnichannel Support

Whether it’s phone calls, e-mails, live chat, SMS, Facebook, Instagram, TikTok, Amazon, or other platforms, we’ve got you covered. We use a full range of channels so your customers can get in touch via their preferred method. More channels. More happy customers.

Super Flexible

Got a unique requirement? We’re your unique solution. Simply tell us what you need and we’ll tailor support solutions specific to your business.

We'll scale with you

When your business grows we will a) congratulate you and b) add to your team as quickly as needed to meet your new demands.

Cost Saving

Do you like saving money? Ok, that was a trick question. With no social security or employee taxes to worry about, Horatio is your cost-saving solution.

All-in Pricing

Hidden fees. You won’t find them at Horatio. Our pay-by-hour pricing model is simple and (some would say) perfect for startups and fast growing companies.


Customer experience support that feels like part of your team. The perfect fit for you. Working only for you. How refreshing!

We are more than just a customer support solution, we are an extension of your company. As you grow, we grow. As you change, we change. We are there every step of the way to support your ever changing needs.